Frequently Asked Questions

I am trying to order a custom sized display case, but the website says it is too large, what can I do?

If you are looking to buy a custom sized acrylic display case with a modern base or a flat base then these are limited by the fact that they are made from 3mm acrylic. You can change to a wooden base display case instead, which gives much bigger sizes as they can be made from 5mm thick acrylic, as well as 3mm acrylic. If you are already on the wooden base display case page and it says it is too big to make, or you really want one of the 3mm thick display cases made in the bigger size, then contact us, we may still be able to make it.

Is VAT included in the prices?

All prices shown on the website exclude VAT, so just add the products to your cart and select the correct country to see the prices with the correct VAT rate for you.

How much is delivery?

To find out the delivery cost just add the products you want to the shopping cart and then go to the shopping cart screen, within the cart screen you will see the delivery costs and options, these will be set for a default delivery destination, you may need to change the delivery location to your country, county and postcode to get shipping costs relevant to you.

I am based in the EU, will I have to pay any customs charges to receive my display case?

We charge the VAT due on your order when you checkout, we ship all orders “DDP – Delivered Duty Paid” so our courier pays the correct amount of VAT to the customs, and we pay them the VAT due. This ensures the quickest possible delivery.EU Flag

How do I pay and is it secure?

We have many different payment methods, please see our payment information page for full details. All payments are secure, and our site is completely protected by an SSL certificate.

What happens if the display case is broken in transit to me?

We are experts at packing them to arrive undamaged, but occasionally it can happen, if yours is broken in transit please contact us and we will arrange for them to be collected and replaced, there will be no cost to you.

I live nearby, is it possible to collect from you instead of paying for shipping?

Yes it most certainly is, just select the collection option in the checkout and you will not be charged any delivery fees, we will then send an email when your order is ready to collect, but please note that you cannot choose this option and then book a courier to collect from us because your order will be packed for personal collection and not packaged in a box fit to go through the mail or courier system.

I keep trying to order from your website and it wont work, can I order over the phone?

Yes you can, just contact us and we will sort it out for you. We would appreciate any feedback concerning the problems so we can get it fixed for your next visit or the next customer.

I would like to pay by BACS, is that possible?

Yes that is possible, just order through the website as normal and choose to pay by BACS, instead of any other payment method. Our bank details for your payment are as follows.
Bank Name: Santander
Sort Code: 09 01 50
Account Number 05586372.BIC: ABBYGB2LXXXIBAN: GB31ABBY09015005586372
Please use your the code ‘ADC-‘ and your order number as the payment reference so we can allocate it to your order.

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