All delivery times quoted on this page are the delivery times quoted to us by the courier companies, they are not guaranteed by us and are completely outside of our control. We cannot be held responsible for any of the couriers missing delivery deadlines, no refunds will be considered.
All payments are taken when the order is placed, most in stock products are shipped next working day, standard products that are out of stock are normally shipped within 3 – 5 days, made to measure custom products are normally shipped within 7 – 14 business days, though this can vary depending on how much work we have on. When ordering a custom display case there is an option to select to have your display case made quicker, for an extra cost. if you need your display case for a specific date please contact us and we will do our very best to accommodate that.
We send all orders once complete, we do not split orders into different shipments. So if you would like a stock sized display case shipped next working day then please do not order it with a custom sized display case that will be shipped in 7 – 14 business days. This will result in both display cases being shipped together in 7 – 14 business days.
Please note delivery times quoted are the delivery times after your order has shipped, not the delivery times after you have placed your order, Next Day Delivery does not mean you will receive it the next day after you place your order, it means it is due to be delivered the next working day after it is shipped. Please see product details page for shipping times.
Parcelforce- UK Deliveries
Parcelforce offers two delivery speeds for UK deliveries, most of our orders are sent by the 24hr service, which means delivery should be made next working day after the order is shipped. Large display cases have to go on their two day service, which means they should be delivered two working days after they have been shipped. They offer a 1hr delivery window so you do not have to stay in all day. You will receive an email from them the day your order is shipped with a link to enable you to change the delivery day, you will also receive an email on the morning of the delivery telling you a 1hr delivery window, you can also ask them to deliver a different day at this point by following the instructions in the email. Parcelforce can also leave your delivery with your local post office.
Parcelforce- European Deliveries
This delivery method is the cheapest international service we offer, It requires a signature upon delivery so if there is no-one to receive delivery, a card will be left and the parcel will be returned to your local post office. Parcelforce partners with GLS (General Logistics Solutions) , who deliver all of our European deliveries, delivery is normally in 2-3 days, but takes longer the further away from the UK you are.
UPS- European Deliveries
Large display cases cannot be sent with Parcelforce/GLS, so they are sent by UPS, who deliver in a similar timescale.
We look forward to receiving your order