Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Stock size display cases take up to 3 business days to pack and despatch, custom size display cases take either up to 1 week, or up to 3 weeks to ship, depending on the manufacturing time you selected when you ordered.
The transit time depends on your delivery address, UK orders are sent on a 24hr service to most parts, NI and parts of Scotland go on a 2 day service, however if your display case is very large then it will have to go on a 48hr service. Deliveries to Europe take between 3 and 10 business days usually, depending on location and customs clearance.
Please note that we are not responsible for the couriers delivering on time, or for delays in delivery, as that is out of our control.
The benefits of creating an account include being able to see previous orders, faster ordering, saved payment details and saved addresses.
To create an account just press the ‘My Account’ button and select to register, or an account can be created while placing an order.
To change your shipping address please contact us as soon as possible.
After your order has been shipped, you will receive an email with the tracking number, you will also be able to track the delivery on our Order Delivery Tracking page.
We do not keep any card numbers on file, your card number may be saved by the payment processor if you select for them to be saved.
We use Stripe and Paypal.
We are VAT registered in the UK, so we charge the standard UK rate of VAT to all customers in the UK.
If you not ordering as a company and are based in the EU and order under the IOSS threshold of 150 EUR then we will charge the VAT rate of your shipping address country, this will then be paid to the EU customs upon delivery, you will not have any more money to pay for delivery.
In all other cases we will not charge you any sales tax, but you will have to pay your country’s rate of tax and most likely an admin fee in order for your order to clear customs in the shipping address country.
We ship to the following countries, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Ireland, Italy, Jersey, Luxembourg, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom (UK), United States (US).
We ship in as few packages as possible, but if they don’t fit in the same package then we will have to split into multiple packages, we also split into multiple packages if the items are shaped in such a way that they may cause damage to each other.
To find out the delivery cost just add the products you want to the shopping cart and then go to the shopping cart screen, within the cart screen you will see the delivery costs and options, these will be set for a default delivery destination, you may need to change the delivery location to your country, county and postcode to get shipping costs relevant to you.
Yes it most certainly is, just select the collection option in the checkout and you will not be charged any delivery fees, we will then send an email when your order is ready to collect, but please note that you cannot choose this option and then book a courier to collect from us because your order will be packed for personal collection and not packaged in a box fit to go through the mail or courier system.
Yes that is possible, just order through the website as normal and choose to pay by BACS/Bank Transfer, instead of any other payment method. Our bank details for your payment are as follows.
Bank: ClearBank
Account Name: LASACRYL LTD
Account Number: 28043619
Sort Code: 04-06-05
IBAN: GB81CLRB04060528043619
BIC: CLRBGB22
Currency: GBP
Please use your the code ‘ADC-‘ and your order number as the payment reference so we can allocate it to your order.
We have many different payment methods, please see our payment information page for full details. All payments are secure, and our site is completely protected by an SSL certificate.
If you are looking to buy a custom sized acrylic display case with a modern base or a flat base then these are limited by the fact that they are made from 3mm acrylic. You can change to a wooden base display case instead, which gives much bigger sizes as they can be made from 5mm thick acrylic, as well as 3mm acrylic. If you are already on the wooden base display case page and it says it is too big to make, or you really want one of the 3mm thick display cases made in the bigger size, then contact us, we may still be able to make it.
If you need to swap an item
Returns and Exchanges
Our full returns policy can be read on our Returns page.
Unfortunately mistakes can happen, rest assured though, we will rectify the situation as quick as possible, we will ship the correct item and have the incorrect item collected from you, there will be no cost to you if we have sent the wrong item.
If your order has arrived damaged then please contact us as soon as possible, including photo’s of the packaging and label, as well as the damage to the product, we will get it rectified.
We will send you the address to return it to once you contact us, it depends on the particular item and where you are in the world.
The easiest way is using the little blue speech bubble at the bottom right of every page in the website, or you can find our full contact details on our contact page.
Contact us as soon as possible, before your order is shipped.
Stock sized products can be cancelled or changed at any point before shipping, custom sizes can be changed or cancelled at any point before production has started, in either case please contact us as soon as possible. We will need confirmation in writing before amending or cancelling an order.
You cant pre-order as such, but you can contact us to find out if it will be, or can be made for you.