Terms and Conditions

1. Introduction

Welcome to our website. By accessing or using this website, you agree to be bound by these Terms and Conditions, together with our Privacy Policy and any other policies referenced on this site. If you do not agree, please do not use this website.

These Terms govern your use of this website and any purchases made through it.

2. About Us

This website is operated by Lasacryl Ltd (“we”, “us”, “our”).

Trading address:
Unit 5, St Ives Farm Buildings,
Peldon, Essex, CO5 7QD, United Kingdom

Company number: 05439715
VAT number: GB 872 6675 81

3. Use of This Website

The content of this website is provided for general information only and is subject to change without notice.

We do not guarantee that the website, or any content on it, will always be available, uninterrupted, or error-free.

Your use of this website is entirely at your own risk.

4. Product Information and Accuracy

We make every reasonable effort to ensure that product descriptions, images, dimensions, and specifications are accurate. However:

• Colours may vary depending on screen settings
• Measurements may be subject to reasonable manufacturing tolerances
• Some images are illustrative only

If you believe any information is incorrect or misleading, please contact us before placing your order.

5. Orders and Contract Formation

Placing an order on this website constitutes an offer to purchase goods.

A legally binding contract is formed only when we confirm acceptance of your order, usually by email.

We reserve the right to:

• Refuse or cancel any order
• Correct pricing or description errors
• Limit quantities purchased

If an order is cancelled, any payment taken will be refunded.

6. Pricing and Payment

All prices are shown in GBP (£) and exclude VAT where, unless stated otherwise.

Payment must be made in full at the time of ordering using the payment methods available at checkout.

We do not store full payment card details.

7. Custom and Made-to-Order Products

Many of our products are custom-made or manufactured to customer-specified dimensions. Because of this:

• Custom or bespoke products are non-returnable unless not as described
• You are responsible for checking all measurements and specifications before ordering

This does not affect your statutory rights for faulty goods.

8. Delivery

Delivery times shown are estimates only and are not guaranteed.

Risk of loss or damage passes to you once the goods are delivered to the address provided.

Please inspect goods upon delivery and notify us of any damage or issues as soon as reasonably possible.

8A. Third-Party Couriers and Delivery Services

We use third-party courier and delivery companies to deliver our goods.

While we take reasonable care in selecting reputable couriers, we do not control the actions, behaviour, or operational decisions of these third-party companies.

Accordingly:

• We are not responsible for the conduct, behaviour, or actions of courier personnel
• We are not responsible for delays caused by courier service issues outside of our control, including but not limited to strikes, operational failures, or misrouting

This does not affect your statutory rights. Where goods are lost or damaged in transit, we will work with the courier to resolve the issue in accordance with applicable consumer law.

Any complaints relating to courier conduct may be referred directly to the courier company, although we may assist where reasonably possible.

9. Returns, Refunds and Cancellations

Our delivery, returns, refunds, and payment terms are set out on separate pages, which form part of these Terms.

Please read them carefully before placing an order.

Nothing in these Terms affects your statutory rights under UK consumer law.

10. Electronic Communications

When you visit this website or communicate with us electronically, you agree that we may communicate with you electronically, including by email or notices on this website.

Electronic communications satisfy any legal requirement that such communications be in writing.

11. User Accounts

If you create an account on this website:

• You are responsible for keeping your login details confidential
• You must notify us immediately of any unauthorised access
• We reserve the right to suspend or terminate accounts for misuse

12. Reviews and User-Generated Content

You may submit reviews, comments, or other content provided that it:

• Is not illegal, abusive, defamatory, or obscene
• Does not infringe intellectual property rights
• Does not contain spam or misleading information

By submitting content, you grant us a non-exclusive, royalty-free right to use, reproduce, and edit it for our business purposes.

We reserve the right to remove or edit any content without notice.

13. Intellectual Property

All content on this website, including text, images, graphics, layout, and design, is owned by or licensed to us.

You may not reproduce, distribute, or exploit any content without our prior written consent.

All trademarks not owned by us are acknowledged where applicable.

14. Limitation of Liability

To the fullest extent permitted by law:

• We exclude liability for indirect or consequential losses
• Our total liability is limited to the value of the goods purchased

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

15. Third-Party Links

This website may contain links to third-party websites for your convenience.

We do not endorse and are not responsible for the content, availability, or practices of those websites.

16. Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

17. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.