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Privacy Policy

1. Who We Are

Lasacryl Ltd is the controller of the personal data collected through this website.

Company name: Lasacryl Ltd
Registered address: Unit 5, St Ives Farm Buildings, Peldon, Essex, CO5 7QD, United Kingdom

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What Information We Collect

When you interact with our website, we may collect the following personal information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and account details

When you browse our website, we may also automatically collect technical information such as:

  • Your IP address
  • Browser type and version
  • Operating system
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3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil orders
  • To manage your customer account
  • To arrange delivery and returns
  • To communicate with you regarding your orders
  • To improve our website and customer experience

If you have opted in, we may also send you marketing emails about our products or updates. You may unsubscribe at any time.

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4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: where processing is necessary to fulfil your order
  • Legal obligation: where required for accounting or tax purposes
  • Legitimate interests: to operate and improve our business
  • Consent: for marketing communications (where given)
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5. Consent and Your Rights

When you provide personal data to place an order, create an account, or contact us, you consent to us collecting and using that information for those specific purposes.

You may withdraw your consent for marketing communications at any time by:

  • Using the unsubscribe link in our emails
  • Updating your account preferences
  • Contacting us via our contact page
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6. Disclosure of Information

We may disclose your personal information where required by law, or if you breach our Terms and Conditions.

We do not sell, rent, or trade your personal data to third parties.

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7. Payments

Payments made through our website are processed securely by third-party payment processors.

We do not store or have access to your full payment card details or financial information.

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8. Third-Party Services

We use trusted third-party service providers to help operate our website and fulfil orders, such as:

  • Payment processors
  • Delivery and courier services
  • Website hosting and IT support

These providers only receive the personal data necessary to perform their services and are required to protect your information.

Some providers may store or process data within the UK or European Economic Area (EEA).

Once you leave our website or are redirected to a third-party website, their privacy policy will apply.

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9. Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

All personal data is processed by our staff in the United Kingdom. For IT hosting and maintenance purposes, data may be stored on secure servers within the UK or EU, protected by appropriate security measures.

We have internal policies and procedures in place to ensure ongoing data protection compliance.

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10. Cookies

We use cookies to improve your browsing experience and website performance.

The cookies we use include:

  • xid – session identifier
  • recent_login – stores your username to assist login (persistent for up to 3 days)
  • viewedResources – caches resources to improve page speed (persistent for 1 hour)
  • rv – records recently viewed products
  • xc_np_product_#### – supports navigation within the product catalogue

You can manage or disable cookies through your browser settings.

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11. Age Restrictions

By using this website, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices.

Any updates will be posted on this page and will take effect immediately.

If our business is sold or merged, your personal data may be transferred to the new owner in accordance with this policy.

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13. Your Data Protection Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
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14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us using our contact page.

10. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, and tax requirements.

In particular:

  • Order and transaction records are retained for a minimum of 6 years to comply with UK accounting and tax regulations
  • Customer account information is retained for as long as your account remains active
  • If you close your account, we will delete or anonymise your personal data where it is no longer required for legal or legitimate business purposes
  • Marketing preferences are retained until you withdraw your consent or unsubscribe

Where personal data is no longer required, it will be securely deleted or anonymised.